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Shipping

LOCATION

At this time, we deliver within the United States only.

CARRIER

Parcels are shipped with USPS priority.

PRICING

A $5 flat rate shipping fee applies to orders up to the value of $34.99 USD. Shipping is free for orders with a value of $35 USD and above.

DELIVERY TIMES

Parcels are shipped from Northern California.

We typically ship next day but if an order is placed on a Friday evening, expect the order to ship on Monday morning as we do not ship on Saturdays and Sundays.

Estimated delivery times after dispatch:

  • Western States, 2-3 business days;
  • Midwest & Southern States, 3-4 business days;
  • North Eastern States, 4-5 business days.
  • Non-Contigous Hawaii, Alaska, Puerto Rico and other off-shore insular islands, 4-6 days.

These delivery times are just an estimate and may vary.

We are not responsible for delays, parcel loss, damaged shipments or orders sent to incorrect, invalid addresses.

It is your responsibility to state any additional delivery information such as your company name if the parcel is being delivered to a business, or unit/apartment number if the order is being delivered to a unit or apartment.

If you have provided the wrong delivery address details, are avoiding custom import duties and/or additional requested receiver information by customs as an international customer or have not collected your parcel from the post office or local depot, we cannot be held liable.  

Your parcel may be returned to us, and whilst we can cover the couriers return fee, we cannot cover the reshipment fee. See our Return Policy page (accessible at the bottom of the page).

We do not offer refunds for any parcel that is returned to us due to incorrect delivery details entered by the customer on an order.

We do not offer refunds for any parcel whereby customs and import duties have been ignored or rejected by the receiver; and/or additional requested information and documentation is not completed by the receiver.  

We do not offer refunds for parcels that has not been collected from the local depot or post office in time, and furthermore gets returned to Tolman Self Care. 

DAMAGED ITEMS

If a product has arrived damaged in your parcel, you must notify us within 72 hours from the time your order was delivered. Please email our customer service team with images of the damage to info@phenoh.com and we will organize a replacement. We do not offer refunds for damaged items. Depending on the nature of damage, we may also request the product be returned to our HQ for further inspection. 

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